Frequently Asked Questions

Yes, all WallyPark locations are always open and staffed 24 hours a day, seven days a week, 365 days a year.

Hover on the “Locations” tab in the top navigation to select your WallyPark location and scroll down to find lot services and amenities.

Each WallyPark location is close to its respective airport and offers complimentary shuttle service to and from the terminal. You’ll find helpful maps and information on each location page.

Yes, some locations offer covered parking. Choose your location page from the top navigation to see if your WallyPark offers covered parking. Covered self-parking at our garages are subject to availability. Daily rate is the same for both covered and uncovered self-park at all garage locations.

Choose your location page from the top navigation and scroll down to the “Directions” tab for a helpful map and a direct link you can click on for navigation. For mobile users, click the directions link to open your default map application.

WallyGuard™ protective pads are offered at our Los Angeles Premier Garage and Seattle Premier Garage locations.

To discover the exact services and amenities offered at your desired location, please select your WallyPark from the “Locations” drop down menu and scroll down to see services.

Yes. Please contact your location for inquiries. Find contact information on your location page.

Unfortunately, WallyPark does not accommodate motorcycles or storage of riding gear at this time.

Yes, there are height and size restrictions at some WallyPark locations—especially ones with covered parking and indoor garages. Our Seattle Garage has a height limit of 8′ 2″ and most of our other garages have a 9′ height limit. If your vehicle is oversized or has a trailer, we may or may not be able to accommodate you. The daily parking rate on drive-up stays and reservations include one space only. If you have an oversized vehicle and you occupy additional space(s), additional fees will be added to your stay that must be paid upon exit. To make sure, please select the WallyPark you need from our list of locations to call or contact us.

No. Parking fees are calculated from the time your vehicle enters a WallyPark location and are due at the time your vehicle departs. If you made a reservation, the total for your stay is charged at the time the reservation was made. Any overages charges will be paid at the exit kiosk.

Our Atlanta, Los Angeles Premier Garage, Orlando, San Diego Garage and Seattle Premier Garage locations offer charging stations for electric vehicles. Additional fees apply. Inquire with a WallyPark team member when you arrive.

When using valet parking with EV charging at LAX Premier Garage, your vehicle must be available to our staff for at least 24 hours for a full charge. If you pick up your vehicle prior to the 24-hour minimum, no refund will be issued if your vehicle is not fully charged.

Our parking rates adjust often in order to offer you competitive daily rates. For current rates, please select your WallyPark location from the top navigation bar. The daily parking rate on drive-up stays and reservations include one space only. If you have an oversized vehicle and you occupy additional space(s), additional fees will be added to your stay that must be paid upon exit.

We accept all major credit cards at every WallyPark. Sorry, cash and checks are no longer accepted.

Taxes and/or fees may apply and vary by location. WallyPark’s rates and fees are charged on a daily basis. When your travel goes into the next day, you are charged another full day. Your credit card will be charged in full when you confirm your reservation. You can also see all taxes and fees by doing a parking quote.

Please complete the form on our Contact Us page.

WallyPark shuttles loop from the terminals to the lot. That fastest way to request a shutle pick-up is by texting using our Mobile App.

At our ATL location, the current shuttle schedule to and from the International Terminal is 7:30 AM to 8:30 PM. If guests are returning after 8:30 PM they will take the complimentary airport shuttle from the International Terminal to connect with the WallyPark shuttle at the Domestic Terminal.

MCO New Terminal C: Opened on 9/20/22, the new 15-gate terminal services international and domestic flights. Amenities include new concessions, a nursing station and dog relief area, plus a brand-new Walt Disney World store. Features include automated TSA checkpoint and facial recognition at gates to help improve your travel experience. WallyPark shuttles will continue to service all terminals including the new terminal C. Our shuttles also transport Brightline passengers.

Please allow 10–15 minutes to enter the lot, park and get picked up by our shuttles. The shuttle drive time to the terminal will vary by location.

Yes, your shuttle driver will gladly assist you with loading luggage on and off the shuttle upon request.

In each WallyPark location, shuttles will pick you up at a designated pick-up area. At self-park locations, the shuttle will pick you up near your vehicle.

Upon returning to LAX, pick up your baggage then proceed to a RED “Hotel & Private Parking Shuttles” sign located curbside outside of tickets on the departure/upper level.

There is no restriction on the weight of your luggage. However, for safety reasons, we ask that you assist the driver with luggage that exceeds 35 pounds.

Yes, the shuttle service is complimentary for any WallyPark customers parking in any of our locations.

Yes, we can accommodate wheelchairs on some of our shuttles. Please call your WallyPark location prior to arrival to inquire about wheelchair lifts.

No, WallyPark shuttles are exempt from seat belt and car seat laws.

WallyPark shuttles loop from the terminals to the lots. When you return from your trip, you’ll see our shuttles in the ground transportation area. If you see a shuttle, please wave at the driver to let them know you are a customer. Let us know you are ready for pick-up by texting us via the WallyPark Mobile app in the “Shuttle Pick-Up” tab.

All of the benefits of joining WallyClub are listed on the WallyClub section of our website.

Click here to easily register online or download the WallyPark Mobile App.

For every dollar you spend on parking, you earn one point. 10 points is worth $1 of parking that you can redeem on a future reservation in app or online toward free parking.

Please complete the form on our Contact Us page and a customer service representative will manually add your points to your WallyClub account.

Click here to reset your password. If a WallyClub account exists, a password reset email will be sent to the email address you entered. If you need to change the email address on file, please contact your location directly or email us.

If you made a reservation, you can access your receipt at any time by logging into your WallyClub account or using the mobile app. If you did not sign in during your reservation, you can look up guest reservations here. You will need the confirmation (found in your email and confirmation screen), last name and email address on the reservation.

No, we have discontinued our Travel Agent program.

Yes, click here to contact a member of our corporate sales team by filling out the form.

Use promo code AAA15 in the promo code field while making a reservation to receive your 15% AAA discount on parking. You will need to still show your AAA card upon checkout to validate your AAA membership. AAA discount cannot be used for drive-up stays or with any other promotional codes or offers including corporate discounts.

Use promo code SENIOR15 in the promo code field while making a reservation to receive your 15% senior discount on parking. You will need to still show a valid ID upon checkout to validate eligibility. You must be 65 years of age or older to receive the senior discount. The senior discount cannot be used for drive-up stays or with any other promotional codes or offers including corporate discounts.

Use promo code MIL20 in the promo code field while making a reservation to receive your 20% Military discount on parking. You will need to provide a valid active or veteran military ID upon checkout to prove eligibility. Our military discount cannot be used for drive-up stays or with any other promotional codes or offers including corporate discounts.

Use promo code GOV20 in the promo code field while making a reservation to receive your 20% Government Employee discount on parking. You will need to provide a valid government employee ID upon checkout to prove eligibility. Our government employee discount cannot be used for drive-up stays or with any other promotional codes or offers including corporate discounts.

Download iOS here and/or Android here. For more information on our app and any new updates, check out our Mobile App page here.

Yes, you must log in with your loyalty credentials to access the mobile app functions. If you only have a physical WallyClub card, you will need to sign up for an online WallyClub account to use the mobile app and the benefits of WallyClub. We no longer use physical WallyClub cards.

Either online here or via the mobile app. Our customer service team can also help you set up your free account.

Simply open the app, tap “Forgot Password?” on the login screen and enter your user email address. If there is an account associated to the email you entered, you will receive and email shortly with directions on how to reset your password. Due to privacy laws, WallyPark cannot look up or see your account password.

The default online rate shown in red is our normal website daily parking rate. If you apply a promo code, the rates will turn teal and are now shown with the calculated discount and specified as a promo rate. Your negotiated corporate rate is shown in dark blue, but only if your profile is connected to your employer’s corporate discounted rate. Please note: corporate customers cannot use additional promo codes on their already discounted rates.

Once you have selected your parking type, simply tap on “Apply Promo” instead of continuing. You can either manually enter in a promo code or if you are opted in to receive marketing email offers, any current offer will be listed for you to select. Once you have applied your promo code, you will see the rates calculated with your discount and change to a teal promo rate.

Car care services are currently only offered with valet parking at WallyPark LAX Premier Garage but cannot be added to a reservation. Please request services when you arrive.

At this time, you must save a credit card to your profile to pay for a reservation using the app. When you save a card, you will see a $1.00 charge pending on your billing register ONLY for the purpose of verifying your credit card. This charge will be removed within 7-10 business days. During check-out, you need to select a saved card to use for payment. You can save up to three credit cards in your profile.

You may cancel your pre-paid reservation up to four (4) hours BEFORE your reservation starts. You cannot be credited for days unused and you cannot get a refund on reservations that have already started.

Text for pick up in the app by selecting “Tap for Shuttle Pick-up” in the “Shuttle Pick-up” tab, which will auto-fill our text number on your mobile device’s default messaging app. You can also find pickup instructions on the individual location page.

Tap on the “Shuttle Pick-up” tab on the main navigation of the app. The app will automatically load the airport nearest to you that we service. However, you can change the airport location on the top of the screen at any time. Pick-up locations are designated by the dark gray pindrop icons. You will see shuttles moving in real time between the pickup area and the WallyPark lot.

On the “Shuttle Pick-up” tab, select “Tap for Directions to Shuttle Pick-up Location” near the top of the screen. For some locations, you may need to select which lot you parked in. A dropdown will appear with walking directions to the shuttle pick-up area when you return to the airport.

Tap on the “WallyClub” tab at the bottom of your app screen to show your point balance, point history and a “Redeem Now” button. You can also redeem your WallyClub points through checkout. You may only use as many points as needed to cover your sub-total. Any applicable taxes and fees cannot be paid with loyalty points.

Tap on the “Menu” tab on the lower right corner of your screen. On top, select “View Profile” to view and edit your information.

Upon sign up or while editing you profile, simply enter your work email address into the work email field. If your work email domain matches an employer in our system, your corporate discount will automatically be applied to your profile. If your email domain does not match, delete your work email out of the field to continue and reach out to customer service. If you have a domain match, you may need to log out and log back into the app or tap the “Refresh Profile” button to see your employer listed on your profile. If your employer is interested in becoming a corporate partner, please fill out the form here and one of our corporate account managers will reach out.

Tap on the “Menu” tab on the lower right corner of your screen and select “Manage Reservations” to see your reservation history. Simply tap on the reservation you wish to cancel and follow the on-screen instructions, which must be done within four (4) hours of your reservation start time. Funds will be credited back to your card within 7-10 business days depending on your financial institution.

Tap on the “Menu” tab on the lower right corner of your screen and select “Contact Us”. Here, you will be re-directed to our website to fill out our contact form to our Customer Service department. Or, you can tap on the “Phone Number” tab to pull up each WallyPark location’s phone number. Tap the phone icon next to the location you are trying to contact to open the click-to-call feature.

Tap on Menu in the bottom right navigation bar, then Find a WallyPark. Scroll down the screen to find your WallyPark. Tap the red “View” button next to your WallyPark location and expand the lot’s details. This screen will have parking options, current rates and a directions link that will open your device’s default map application.

All WallyPark locations are now ticketless. You can scan in and out of the lot with your reservation QR code found in your mobile app or on your email confirmation. If you have any problems, push the help button on the kiosk and someone will assist you. Any overage charges will be due upon exit at the kiosk.

No. You can scan the digital reservation QR code in the WallyPark app or on your confirmation email. If you made a reservation with one of our third-party partners, such as CheapAirportParking.com, AirportParkingReservations.com/Best Parking, Spot Hero, or Park Whiz; a reservation must always be presented to show proof of purchase but it does not need to be printed.

Your reservation number is located in your confirmation email or mobile app. Cancelations can be made within four (4) hours of your reservation date/time start. No refund will be issued for cancellations after this deadline. To cancel a reservation, please go to our website and click the hamburger menu. Click the “Cancel Reservation” link in the menu and follow the steps. The cancelation link is also in our website footer. You can also log in to our website or the mobile app to cancel there.

No refund will be issued for unused days. You will need to cancel your reservation at least four (4) hours before the start time and make a new reservation for the correct number of days. If there was an emergency, please contact customer service.

If you have an overstay on a reservation that has already been paid, the exit kiosk will calculate your additional stay at posted rates. Follow on-screen instructions to pay your overage at the exit kiosk.

If you stay beyond your reservation, the charges are determined based on the hourly rate of the particular lot at which you parked. When the number of hours you stayed over times the hourly rate would exceed the daily rate, you are charged the daily rate.

No, your stay is confirmed with WallyPark when you make a reservation. You will see your reservation number on the confirmation screen and you will receive a confirmation email.

You receive your confirmation two ways. At the end of the booking process a confirmation screen will display showing your booking details that you may print or save. You will also receive an email confirmation shortly. If you do not receive your email confirmation, please check your spam folder.

Your confirmation will be sent to the email address provided. We also use your email address to look up your reservation details if you misplace your confirmation number.

No. An email address is required to make a reservation. If you don’t have an email address, we offer drive-up stays but spaces and rates are not guaranteed.

We do not have a limit on the number of days you can make in a reservation. As indicated below, if you will be parking for over thirty days, please notify the lot staff when you arrive.

No, however if you expect to be staying more than 30 days you should notify a lot employee so that your vehicle is not considered abandoned. Vehicles parked for over thirty days without notifying lot management may be towed at the owner’s expense.

Your credit card is charged in full when you make your reservation.

Yes, our website and mobile applications are secure to ensure your credit card information is safe. We only store credit card information if you save a card to your WallyClub profile.

To arrange a refund, please reach out to customer service via the Contact Us form.

It will usually take 7-10 business days depending on the processing time of your credit card provider.

This is dictated by the time it takes the merchant services company and your credit card company to process the refund. Your refund is submitted immediately by us, but there is often a delay by the merchant service or credit card company in crediting the account. This is the case with all credit card refunds throughout the industry.

All major credit cards are accepted when booking online. We cannot accept cash or a check at the lots.

No, the rate you have secured when making your reservation does not allow you to use additional coupons. Coupons can only be used when you drive up without a reservation. Only one promotional code can be redeemed online when initially making your reservation. Promo codes cannot be used on drive up stays.

Each parking option has a limited number of reserved parking spaces. Sold-out spaces are removed from the reservation process.

If you need another copy of your email confirmation sent to you, use the mobile app or sign into your account on WallyPark.com to find your reservation under your reservation history. Open the details and click the “Resend Confirmation Email” button.

Click here to enroll online in the WallyClub Program or sign up easily on our mobile app.

On your reservation payment page, simply choose the dollar amount you wish to use from the dropdown. Your point value will automatically applied in the price summary. For every dollar spent on parking, you earn one (1) point. Ten (10) points equal $1.00 for redemption toward parking. You can view and redeem your points in the WallyPark App or your online account.

All company-owned or operated lots participate in the WallyClub Loyalty Program. Network Affiliates and Third Party Aggregator sites are independent businesses and do not participate in the program. Trips booked through them do not earn you points towards free days.

The email may have been caught by your junk and SPAM mail filters. Please check your junk mail or SPAM folders for an email from “[email protected]” or contact Customer Service to reset your password.

AAA
You are unable to link your AAA discount to your profile, however, use promo code AAA15 while making a reservation to receive a 15% discount. You will need to show your AAA card at the exit kiosk.

Senior Citizens
You are unable to link your Senior discount to your profile, however, use promo code SENIOR15 while making a reservation to receive a 15% discount. You will need to show a valid driver’s license at the exit kiosk. You must be 65 years of age or older to receive the 15% senior discount.

Military Discounts
You are unable to link your Military discount to your profile, however, use promo code MIL20 while making a reservation to receive a 20% discount. You will need to show your Military ID at the exit kiosk.

Government Employees
You are unable to link your Government discount to your profile, however, use promo code GOV20 while making a reservation to receive a 20% discount. You will need to show your Government ID at the exit kiosk.

No, at this time, loyalty points do not expire.

The WallyClub loyalty program is only available when you book directly on WallyPark.com or on our mobile app. Third-party reservations do not accrue loyalty points.

To add your employer, edit your profile and enter your work email address into the work email field. If your work email domain matches an employer in our system, your corporate discount will automatically be applied to your profile. If your email domain does not match, delete your work email out of the field to continue and reach out to customer service. If your employer is interested in becoming a corporate partner, please fill out the form here and one of our corporate account managers will reach out.