Terms & Conditions

Welcome to our website. The WallyPark website (the “Website”) is owned and operated by the L&R Group of Companies (TLRGC), a professional company that owns, leases and manages parking facilities. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern WallyPark’s relationship with you in relation to this website. Please read these Terms and Conditions and Privacy Policy as they provide important information about limitations of liability and resolution of disputes through arbitration rather than in court. By using this Website, booking reservations or contacting our agents or employees, you agree to the Terms and Conditions.

The term ‘WallyPark’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 707 Wilshire Blvd, Suite 4700, Los Angeles CA 90017. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following Terms of Use: The content of the pages of this website is for your general information and use only. WallyPark reserves the right to periodically change or add information to this website. Information and improvements are subject to change without notice. We retain the right, at our sole discretion, to deny access of this Website to anyone for any reason, including but not limited to violation(s) of these Terms and Conditions. Any abuse of WallyPark.com may result in the termination of your account at our discretion.

Your use of any information or materials on the WallyPark website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. It is your responsibility to discontinue use of this website if you are dissatisfied with its contents.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of this Website is governed by these Terms and Conditions. Your use of this Website warrants that:

• You are 18 years of age or older
• You will only use this website to make legitimate reservations on behalf of yourself or another person whom you are legally authorized to act
• You possess the legal authority to make a binding legal obligation (such as a reservation)
• All information you supply and/or share on this website is true, current, complete and accurate
• You will inform any third party person(s) you make reservations for of these Terms and Conditions
• If you have an account with WallyPark that you will safeguard your information so it cannot be used by an unauthorized party

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. It is your responsibility to discontinue use of this website if you are dissatisfied with its contents.

You agree to defend and indemnify The L&R Group of Companies (TLRGC), it’s officers, directors, employees, suppliers and agents from and against any claims, demands, damages, recoveries, losses, fines, penalties or other expenses of any nature including but not limited to reasonable legal and accounting fees brought on by third parties as a result of 1) your breach of these Terms of Use; 2) your violation of any law in regards to TLRGC or third parties; 3) your use of this Website.

This Website is proprietary to TLRGC. The content and infrastructure used to provide information is proprietary to us and any third-party providers we utilize herein. By using this Website, you agree not to modify, copy, transmit, display, distribute reproduce, publish, license, sell or re-sell or transfer any information, products, services or software from or through this Website. You also agree not to do any of the following: Use this Website or contents for any commercial purpose, make any fraudulent reservations; Use any automated means such as robots, spiders or site scrapers to access, copy or monitor any content or information on this website without express written permission from TLRGC; bypass or circumvent any measures we deploy to prevent or limit access to this Website including robot exclusions; take any action that, in our discretion, may overload or impose on our infrastructure; use “frames” or any other means to incorporate our website into any other website without express written permission from TLRGC; Deep-link to any portion of this website for any purpose without our express written permission.

WallyPark reserves the right to cancel any service reservations associated with your name, email address or account information if your booking or account shows any sign of fraud, abuse or suspicious activity. WallyPark reserves the right to take any necessary legal action if you conduct or have conducted any fraudulent activity. In such case you may be liable for any monetary losses to WallyPark, including litigation costs and damages. Contact WallyPark customer service to contest any booking cancelation or freezing or closure of an account.

Reservation Policy: Reservations at one of WallyPark’s locations can be made via WallyPark.com or via the WallyPark mobile app. Reservations are based on the number of days booked, the parking option you choose (valet or self-park, covered or uncovered) and the current online rate offered by location. For your reservation, you will receive one parking space based on your choice of self-park or valet. Other service options (e.g., car wash, oil change, etc.) vary by location and will be performed as requested prior to the return date specified in your reservation. You must reserve with the valet parking option in order to purchase ancillary services. Additional charges apply. Reservations are highly recommended versus drive-up, especially during the holidays and other peak travel times.

Upon completing the online reservation, you will be served a completed reservation page and be sent a reservation confirmation email. You must scan the QR code on the kiosks to enter and exit the lot.

Each online or mobile reservation will be processed at time of reservation and charged to the credit card you specified when making the reservation. Cancelations can be done up to four (4) hours of your reservation check-in date/time by canceling your reservation on our lookup page, by logging into your WallyClub account or the WallyPark mobile app. A refund will be issued to the credit card you used to make your reservation. No refund will be issued for unused days.

Pricing is valid for the time specified at time of reservation and based on a 24-hour period. The number of days (24-hour periods) when you pre-book is what is initially charged to your credit card. If actual entry and exit time changes from that specified in your reservation upon time of booking and your elapsed time in our parking lot runs into another 24-hour period, you will be charged for an additional 24-hour period at posted (drive-up) rates at the exit kiosk.

Cancelations can be done up to four (4) hours of your reservation check-in date/time by canceling your reservation on our lookup page, by logging into your WallyClub account or the WallyPark mobile app. A refund will be issued to the credit card you used to make your reservation if done online within 120 days of your original transaction date. No refund will be issued for unused days.

Cancelation of transactions older than 120 days cannot be credited back to the card used. Instead, we can add WallyClub rewards points to your account equivalent to your reservation amount or can issue a refund check to you by mail. No refund will be issued for unused days. Please contact customer support.

All sales from reservations for any services are final. Any requests for refund must be submitted in writing, with detailed information including name, address, daytime phone number and any supporting documentation. Request should be mailed to: WallyPark Headquarters 707 Wilshire Blvd, Suite 4700, Los Angeles CA 90017 and will be reviewed. Refund requests will be reviewed by management, and if granted, will be refunded in the form of cashier’s check. This process may take 14 days or longer. Any free days accrued through loyalty points and used for the disputed reservation are not eligible for refund. Under no circumstances is a WallyPark facility employee allowed or able to grant refunds at any time. Failure to follow policy, reversing or disputing credit card charges will be deemed theft of services and will require legal action on the part of WallyPark and local authorities.

You will need to cancel your existing reservation and make a new reservation with the corrected stay information. You can cancel your reservation on our lookup page, by logging into your WallyClub account or the WallyPark mobile app. Your old reservation will be refunded and a new reservation will be created and billed. Please allow up to 7-10 business days for the original reservation refund to post to your bank/credit card account.

Promotional codes are valid on stays starting on or before the specified expiration date with each code. Please see the fine copy for each individual code. Code entry is required during the online reservation process. Promotional email codes are only valid with bookings made through the “Book Now” button of the email or in the WallyPark mobile app. Cannot be combined with other offers or discounts, including military, government, senior and AAA. Senior discount is available to those 65 years of age or older. Most discounts cannot be applied to already discounted corporate rates. WallyPark’s rates and fees are changed on a 24 hour basis. When your travel enters into a new 24 hour window, you are charged for a new 24 hours. Your credit card is charged in full at the time that you make your reservation. No refund will be issued for unused days. Reservations cannot be canceled after four (4) hours of the scheduled reservation time and no refund will be issued. If you have an overstay on a reservation that has already been paid, you will be asked to pay the additional amount at the exit kiosk at the posted (drive-up) rate(s)s listed at the location. Discounted rates and promotions do not apply to days stayed beyond the reservation date/time.

Reservations require a valid credit or debit card in your name. If you choose to drive into a WallyPark location without a reservation, you will need to start an eTicket by swiping a debit or credit card at the entry kiosk. Upon exit, swipe the same card at the exit kiosk to retrieve your stay and charges. Cash and checks will not be accepted.

Some banks and credit card companies impose fees for international transactions. If you are making a booking from outside of the United States on a US credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the United States. Booking international travel may be considered to be an international transaction by the bank or card company, since WallyPark may pass on your payment to an international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.

WallyPark offers a loyalty program called WallyClub, which enables members to create an account and accrue points toward free parking at WallyPark. For every 10 points accrued, members will receive $1.00 US toward free parking. Points can be redeemed in groups of ten (10) not to exceed your transaction subtotal. So for every 10 points you accrue, you can receive $1.00 US off your parking fee. Redeemable points will be displayed during the reservation process.

WallyPark will not be responsible for loss of data or incomplete or insufficient information entered by members. If at any point WallyPark determines your data to be inaccurate, incomplete, misleading or not current, WallyPark reserves the right to either suspend or terminate your membership. WallyPark reserves the right to refuse membership to an applicant with no prior notification to the applicant. WallyPark reserves the right to modify or cancel WallyClub programs at any time. Any changes will be posted on wallypark.com. Any points or free days accrued are the property of WallyPark and may be lost upon cancelation of the program. Points are not transferrable to a third party. Points cannot be combined with points from another member.

Any technical failures to the loyalty system are not the responsibility of WallyPark. Best efforts will be made to maintain the integrity and reliability of the information provided, but WallyPark takes no responsibility for errors or inaccuracies in information.

Anyone wishing to do so can opt-in to receive promotional emails from WallyPark. Emails are sent about every two weeks and may contain special offers and/or travel tips. Opt-in users can unsubscribe from WallyPark email at any time by clicking on “unsubscribe” at the bottom of the email.

All customers using the online reservation system agree to give permission to WallyPark to contact them via email and/or phone regarding their reservation(s).

WallyPark serves eight (8) airports in US cities:
Hartsfield Jackson Atlanta International (ATL) – College Park, GA
Denver International (DEN) – Denver, CO
Jacksonville International (JAX) – Jacksonville, FL
Los Angeles International (LAX) – Los Angeles, CA
Orlando International (MCO) – Orlando, FL
Philadelphia International (PHL) – Tinicum Township, PA
Lindbergh International (SAN) – San Diego, CA
Seattle Tacoma International (SEA) – Seatac, WA

Parking options such as covered/uncovered and valet/self park vary by location.

Self-Park: Self-parkers will either find or be directed to a self-parking space, and will be expected to roll up windows, close sun-roofs, close trunks or hatches, lock their car and take their keys, belongings and luggage. Some self-parking spaces will have a number, which should be noted by the self-parker at the time of parking, so that upon return arrival, you can alert the shuttle driver to your space number. Self-park customers will exit the parking lot via the exit kiosk, and either scan a reservation QR code and pay at the exit kiosk if a balance is due. While WallyPark makes every effort to keep your car safe, we cannot be responsible for criminal acts by third parties. Please park in a designated space, otherwise we reserve the right to move any vehicle blocking the entry or exit of shuttle buses or other vehicles. Recreational vehicles are NOT allowed.

Valet: Valet parking is provided at select locations. The Valet option with or without reservation allows you to drive into the designated valet area. Valet parkers will be directed to the valet area, where valet parkers will be serviced by our valet staff. Your windows and sunroofs should be closed. After removing your luggage, your trunk or hatch should be closed. Your car should be turned off and unlocked with the key in the ignition or on the dash. Upon return, your vehicle will be pulled up and ready for your arrival if you give your ticket to the Shuttle driver (see Shuttle Service information).

EV Charging: Electric vehicle charging is available at various locations. Please inquire about charging upon entry. Additional charges apply and may differ by location.

Self-Park Parking Contract/Limits of Liability:
“THIS CONTRACT LIMITS OUR LIABILITY – READ IT. Customer and company agree as follows: This contract licenses you to park and lock one vehicle in a designated area at your sole risk and posted rates. Company does not guard or assume care, custody or control of your vehicle or its contents and is not responsible for fire, theft, damage or loss. Only a license to park is granted and no bailment created. YOU PARK YOUR CAR AT YOUR SOLE RISK; YOU AGREE to LOCK YOUR CAR. THE COMPANY IS NOT RESPONSIBLE FOR YOUR POSSESSIONS AND THE CONTENTS OF YOUR VEHICLE. YOU AGREE TO THE POSTED RATES AND OPERATION HOURS. ANY VEHICLE LEFT AT WALLYPARK (OR APPLICABLE FACILITY) FOR MORE THAN 90-DAYS WITHOUT PRIOR AUTHORIZATION WILL BE SUBJECT TO TOW AND IMPOUND AT THE OWNER’S EXPENSE. THIS CONTRACT CANNOT BE AMENDED OR ASSIGNED. THIS IS THE ENTIRE CONTRACT. CUSTOMER WAIVES ALL RIGHTS IN CONFLICT WITH THIS CONTRACT.”

Valet Parking Contract/Limits of liability:
“THIS CONTRACT LIMITS OUR LIABILITY – READ IT. Customer and WallyPark (or applicable Facility) agree as follows: WallyPark is ONLY responsible for ignition key. Customer agrees to inspect their vehicle PRIOR to WallyPark taking possession. Should Customer desire to make a claim for damage or loss, ALL DAMAGE OR LOSS CLAIMS MUST BE REPORTED, ITEMIZED AND PHOTOGRAPHED on WallyPark’s approved Claim Form. The damage or loss MUST BE REPORTED PRIOR TO THE VEHICLE’S REMOVAL FROM THE PARKING FACILITY. FAILURE TO MAKE A WRITTEN REPORT PRIOR TO THE VEHICLE’S REMOVAL FROM THE PARKING FACILITY CONSTITUTES A WAIVER OF THE CLAIM. Should WallyPark agree to make repairs to Customer’s car, WallyPark has the right to choose the location and person to perform the repairs. Customer agrees that any lawsuit by Customer for any claims must be filed within a court of jurisdiction where claimed loss occurred. WallyPark is not responsible for damage by fire, theft or mechanical defects (e.g. faulty brakes). WallyPark is NOT RESPONSIBLE FOR ANY PERSONAL ITEMS NOT DISCLOSED TO WALLYPARK AT THE TIME IT TAKES POSSESSION OF THE VEHICLE. THIS IS NOT A CONTRACT FOR BAILMENT TO THE EXTENT CUSTOMER FAILED TO DISCLOSE THE EXISTENCE OF PERSONAL ITEMS NOT CLEARLY VISIBLE TO THE VALET. The Valet and/or Parking Attendant has NO AUTHORITY to bind WallyPark or create a contract for bailment for any personal articles. Customer must turn off the engine and set hand brake before exiting the car. WallyPark is NOT RESPONSIBLE for loss of use or consequential damage. ANY VEHICLE LEFT IN WALLYPARK’S FACILITY OR CUSTODY IN EXCESS OF 90 DAYS WITHOUT EXPRESS WRITTEN AUTHORIZATION WILL BE SUBJECT TO TOW. The Owner is responsible for all expenses related to tow and impound. This contract cannot be assigned. This is the entire contract. This contract cannot be modified. Customer WAIVES ALL RIGHTS in conflict of the foregoing.

Added November 15, 2019

WallyPark social media promotions will run periodically and are open to U.S. residents only, 18+. WallyPark reserves the right to change or rescind promotions at any time. Giveaways are in no way sponsored, endorsed, administered by, or associated with Instagram or any other platform. All winnings will be awarded in WallyClub points valued at the dollar amount won. WallyClub points can only be applied to parking costs, not fees, taxes or surcharges. At this time, loyalty points can only be applied on reservations, not on drive-up stays. A free WallyClub account is required for WallyPark to load awarded points for redemption.

THIS CONTRACT LIMITS OUR LIABILITY – READ IT. Customer and company agree as follows: This contract licenses you to park and lock one vehicle in a designated area at your sole risk and posted rates. Company does not guard or assume care, custody or control of your vehicle or its contents and is not responsible for fire, theft, damage or loss. Only a license to park is granted and no bailment created. YOU PARK YOUR CAR AT YOUR SOLE RISK; YOU AGREE to LOCK YOUR CAR. THE COMPANY IS NOT RESPONSIBLE FOR YOUR POSSESSIONS AND THE CONTENTS OF YOUR VEHICLE. YOU AGREE TO THE POSTED RATES AND OPERATION HOURS. ANY VEHICLE LEFT AT WALLYPARK (OR APPLICABLE FACILITY) FOR MORE THAN 90-DAYS WITHOUT PRIOR AUTHORIZATION WILL BE SUBJECT TO TOW AND IMPOUND AT THE OWNER’S EXPENSE. THIS CONTRACT CANNOT BE AMENDED OR ASSIGNED. THIS IS THE ENTIRE CONTRACT. CUSTOMER WAIVES ALL RIGHTS IN CONFLICT WITH THIS CONTRACT.

The information, products, services or software published on this Website may include inaccuracies or errors, including pricing errors. WallyPark and TLRGC do not guarantee the accuracy of, and disclaim all liability for errors or other inaccuracies relating to descriptions of services, pricing, service offerings or photography published on this Website. WallyPark reserves the right to correct any service or pricing errors on our Website and/or reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to maintain your reservation at the correct price or we will cancel your reservation without penalty.

WallyPark makes no guarantees about the availability of ancillary services, parking options or pricing. WallyPark reserves the right to make improvements and/or changes to this Website at any time. All information, software products and services are provided “as is” without warranty of any kind. TLRGC and WallyPark and our suppliers and partners disclaim all warranties and conditions that this website, its servers or any email sent from WallyPark or our partners are free of viruses or other harmful components. WallyPark and our partners hereby disclaim all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without WallyPark’s prior written consent. By using the WallyPark website, you warrant to WallyPark that you will not use the WallyPark web site for any purpose that is unlawful, or in any manner which could damage, disable, overburden or impair this website.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the State of California. 

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. WallyPark reserves the right, in its sole discretion, to terminate your access to the WallyPark website and any related services, at any time, without notice.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners. People and events depicted herein are fictitious. No association with any real company, organization, product, person or event is intended or should be inferred.

Any rights not expressly granted herein are reserved.

All contents of the WallyPark website are Copyright 2020 by The L&R Group of Companies and/or its suppliers. All rights reserved.

For questions or problems with this website, please use the Contact Us form on the Support Page located on the top navigation bar.

© 2023 L&R Group of Companies, All Rights Reserved

Updated November 30, 2023